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SHIPPING & RETURNS

SHIPPING POLICY

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At Racks Or Tails Outdoors LLC, we’re proud to offer custom outdoor apparel made just for you. Since all of our products are made-to-order using a print-on-demand process, our shipping policy is outlined below to help you know what to expect after placing your order.

Order Processing Time

  • Production Time: 2–5 business days
    Each item is custom-printed once your order is placed. Production times may vary slightly during peak seasons or holidays.

  • Order Confirmation:
    You’ll receive an email confirmation as soon as your order is placed, followed by a second email with tracking info once your order ships.

Shipping Times

  • United States: 5–10 business days after production

  • International: 7–21 business days after production

Shipping timeframes are estimates and may vary due to carrier delays, customs, or local delivery issues beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the number of items in your order. We aim to keep shipping affordable while ensuring reliable delivery.

Tracking Your Order

Once your order has shipped, you will receive a tracking link via email. Please allow up to 48 hours for tracking information to update.

If you haven’t received tracking info within 5 business days of ordering, please contact us at [your email].

Shipping Locations

We currently ship to:

  • All 50 U.S. states

  • U.S. territories and APO/FPO addresses

  • International destinations (note: customs fees may apply)

Customs & Duties (International Orders)

Buyers are responsible for any customs fees, import duties, or taxes that may be charged upon delivery. These fees vary by country and are not included in the item or shipping prices.

Lost or Delayed Shipments

If your order is lost in transit or significantly delayed, contact us at [your email]. We’ll work with the carrier and provide a replacement if eligible.

Incorrect Shipping Info

Please double-check your shipping address before submitting your order. Racks Or Tails Outdoors LLC is not responsible for orders lost due to incorrect or incomplete addresses provided at checkout.

Need Help?

If you have any questions or concerns about your order or shipment, reach out to us at [your email]. We're here to help!

Thank you for choosing Racks Or Tails Outdoors LLC — we appreciate your support and look forward to gearing you up for the great outdoors!

​​RETURN & EXCHANGE POLICY​

At Racks or Tails Outdoors LLC, we strive to provide high-quality outdoor apparel that meets your expectations. Since our products are made using a print-on-demand process, all items are uniquely created upon order. Because of this, our return and exchange policy is outlined below:

Returns & Exchanges

1. Defective or Incorrect Items:
If you receive an item that is defective, misprinted, or incorrect, we will replace it at no cost to you. Please contact us within 7 days of delivery with:

  • A description of the issue

  • Clear photos of the defect or incorrect item

  • Your order number

Once reviewed, we will send a replacement or issue a refund if necessary.

2. Size & Fit Issues:
Since all items are custom printed on demand, we do not accept returns or exchanges for ordering the wrong size. To ensure the best fit, please refer to our size chart before placing an order. If you need assistance choosing a size, feel free to reach out before purchasing.

3. General Returns:
Due to the nature of print-on-demand, we do not accept general returns or offer refunds for buyer’s remorse. However, if you have concerns about your order, contact us, and we’ll do our best to help.

Cancellations & Modifications

Orders go into production shortly after being placed, so we cannot guarantee changes or cancellations. If you need to modify your order, contact us within 12 hours of purchase, and we’ll do our best to accommodate your request.

How to Contact Us

For any return, exchange, or order-related inquiries, email us at [your email] with your order number and issue details.

Thank you for supporting Racks or Tails Outdoors LLC! We appreciate your business and look forward to outfitting you for your next adventure.

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